Blog · Ticketing system
328,000 tickets, search in a quarter of a second
We loaded 5sDesk with three years of support history and fixed everything that had slowed down. After years of use it still feels like day one.
5sDesk now opens a ticket in under a tenth of a second and searches 328,000 tickets in about a quarter of a second. That is the result of a load test that does not recreate the first day with 5sDesk, but the third year.
Why we tested the third year
Most support tools feel fast at the start. Then the tickets and emails pile up, and after a year or two every click comes with a little pause. Searching for an old conversation turns into a coffee break.
We wanted to know what 5sDesk feels like after years of heavy use, long before any of our customers get there. So we built that future and put it under pressure.
How we tested
We created a support team that has been busy for three years:
- 328,000 tickets
- 1.6 million emails
- 109,000 cards on boards
- 41,000 customers in the CRM
- 24 people working at the same time, every day
Then we let that team work: answering emails, searching, moving cards, updating customer details, sending an email to a customer selection, while new emails kept arriving every few seconds. We also pushed the load far beyond a normal working day to see where it gets tight.
Wherever something was slower than it should be, we fixed it and measured again. Three rounds in total.
What changed
Everything got faster. A typical click is now about 6 times faster than before. The slowest moments, the ones that really get in the way, are about 13 times faster.
Opening a ticket takes under a tenth of a second, down from almost a full second.
Searching all 328,000 tickets for a word takes about a quarter of a second, down from 4.5 seconds. That is 16 times faster.
Moving a card on a big board happens instantly, even when a column holds hundreds of cards.
New emails land in the right ticket straight away, no matter how many emails are already in the system.
Busy days stay smooth. 5sDesk now handles about 8 times as much simultaneous activity before it slows down.
An email to a customer selection holds nobody up. You can send a piece of information to 500 customers and your team will not notice. Incoming emails are still matched in a split second.
Connected systems are faster too. If you link 5sDesk to your shop, inventory management or other software via the REST API, ticket lists now arrive 55 times faster.
And through all of it: zero errors. Not a single failed action in any of the test runs.
| Measurement | Before | Now |
|---|---|---|
| Opening a ticket | almost 1 second | under 0.1 seconds |
| Full-text search across 328,000 tickets | 4.5 seconds | about 0.25 seconds |
| Simultaneous activity before the first slowdown | 1x | about 8x |
| Ticket lists via the API | 1x | 55x faster |
| Failed actions | 0 | 0 |
Why this matters to you
You probably do not have 328,000 tickets today. That is the point. Your helpdesk should feel the same in three years as it does now: open a ticket, find the old conversation, reply to the customer, done. No spinning wheel, no waiting.
Three years of support history, and it feels like day one.
Try it yourself
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