Ticketing system for small and medium-sized businesses
5sDesk turns every email into a ticket with a number and an owner. From there come tasks, deals with a next action, appointments in your own calendar and billable hours, without anyone retyping a thing.
Where the working day breaks down
Who is replying? Who already has? In a shared info@ mailbox nobody knows, and some requests sit there for days.
Helpdesk, Kanban tool, calendar, time tracking, CRM, wiki. Every manual handover is one that can be forgotten.
Writing up in the evening what happened on the ticket during the day. By month end, half the billable hours are missing.
How it works with 5sDesk
A customer request stays the same ticket from the moment the email arrives to the billable hour. Customer record, task, appointment, tracked time and help article hang off the same data, not copies.
Ticketing system
Several mailboxes, automatic assignment by department, a deadline traffic light, snoozing and bulk actions keep the inbox empty. Whoever replies can see whether a colleague is already typing.
More about the ticketing system
CRM
Known senders are attached to the right customer straight away, new companies are recognised by their email domain. Whoever replies sees the whole customer history alongside.
More about the CRM
Sales & calendar
Deals grow out of requests and carry a next action with an owner and a time. "My day" shows what is due today, your own calendar blocks the time, and Outlook and Google receive a copy.
More about the sales pipeline
Tasks & Kanban
The card knows which message it came from, and the ticket shows the card. Boards with your own columns, card types, due dates and a table view.
More about tasks & Kanban
Time tracking
Time is tracked where the work happens, billable or not. Reporting by customer company is a filter setting, and the export opens straight in Excel with nothing to tidy up.
More about time tracking
Customer portal
Sign-in by link without a password, three plain-language status groups, every attachment in one place and a knowledge base your team also uses in the reply box.
More about the customer portal
Draft replies, customer details from the signature, ticket summaries. You store your own key with Anthropic or OpenAI, pick the model and set the spending limit. 5sDesk adds no mark-up, and the AI is off by default.
More about the AIYour key
You store your own API key with Anthropic or OpenAI and pay for usage directly there.
Your model
You choose the model, from fast and cheap to the most capable, and switch whenever you like.
Your spending limit
Usage limits per person and hour and per organisation and day. Every request is listed in the AI log.
Hosted in Germany
30-day trial
AI at no extra cost
Company, name, preferred subdomain and email address. The organisation is created immediately, with sample data to try out.
A link arrives by email. Then you are in your organisation and can see the dashboard, the inbox and the sample data.
Starter, Basic or Pro. A payment method is stored but only charged after the 30 days; cancel before then free of charge.
With Microsoft 365 or IMAP. The setup checklist and guided tours explain the rest.
Per month, excluding VAT. The plans differ only in the number of seats, API access and whether the 5sDesk notice is hidden.
For individuals and the smallest teams
€39
€33
For teams that need integrations and their own branding
€29
€25
For larger teams from six agents
€39
€33
Create your account, connect your mailbox and work with every feature for 30 days.
