For property managers
Damage reports, service charge queries, lost keys: everything arrives by email and often has to go on to a contractor. 5sDesk turns every request into a ticket with property, unit and deadline, attaches the contractor card to it and shows the tenant in the portal where things stand.
Property management life
In the shared mailbox it is unclear who is taking the water leak. The tenant rings because they have heard nothing.
The forwarded email went from a personal mailbox, the reply lands there, and the colleague covering knows nothing about it.
Property and unit are somewhere in the email text. Reporting by property is impossible.
How it runs
The tenant writes to office@ or raises the ticket in the portal and fills in property, unit and damage type as required fields. The ticket gets a number, a department and a deadline.
Automatic assignment gives the ticket to the property manager for that building. The tenant record sits in the sidebar, with every earlier request for this unit.
The email to the contractor goes from the ticket, with photos attached. Their reply arrives on the same ticket, visible to whoever is covering too.
The email becomes a card on the "Maintenance" board, due on the day of the contractor's visit. The card knows the ticket, and the ticket shows the card.
The portal shows "We are replying" or "Done". The phone stops ringing with follow-up questions. Once complete, the ticket is closed and the deadline traffic light stays green.
The features behind it
Property, unit, damage type and urgency as custom fields, up to four of them right in the ticket list. The filter bar finds every ticket for one property or every open report of one damage type. Tenants fill in the released fields themselves in the portal.
More about the ticketing system
Tenants sign in via a link, see their requests in three plain-language groups, upload photos and find answers to common questions before they write: service charge statement, lost keys, house rules.
More about the customer portal
Urgent reports get short response deadlines, routine requests longer ones. The traffic light sits on every row, and before a deadline is missed a warning goes to the owner.
More about SLAs & deadlines
5sDesk runs alongside your property management software. You set up the fields you need for the communication yourself.
Custom fields in the list and the portal
Forwarding to contractors
Tenant portal via sign-in link
Deadlines by urgency
Hosted in Germany
Connect your office mailbox, set up fields for property and unit. Try it for 30 days.
