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5sDesk

Free trial

30 days with every feature

No sales call, no demo version with half the features. Your organisation is created the moment you submit the form, with sample data to try out. You connect your mailbox and work with real requests. Cancel free of charge during the trial.

Start free trial

30-day trial · cancel free of charge during the trial · every module in every plan

How it works

Ready in four steps

  1. Step 1: Submit the form, your organisation is ready

    Company, first and last name, preferred subdomain and email address. On submitting, your organisation is created at your-company.5sdesk.com, along with your admin account, default departments and sample data: fictional companies, customers and tickets, a board and a pipeline.

  2. Step 2: Set your password by email

    An email arrives with the link to set your password. Then you are in your organisation and can see the dashboard, the inbox and the sample data.

  3. Step 3: Choose a plan, try it for 30 days

    Starter, Basic or Pro, with a payment method stored with our reseller Paddle. It is only charged after the 30 days, and you can cancel free of charge during the trial. Until you choose a plan you can look at and create everything; only connecting a mailbox and sending emails need the plan.

  4. Step 4: Connect a mailbox, invite your team

    The setup checklist on the dashboard walks you through the mailbox (Microsoft 365 or IMAP/SMTP), a second person, a department and a signature. Guided tours explain the inbox, sales and boards using the sample data, which you then remove with one click.

Included

What is in the trial

Everything. There is no cut-down trial version.

  • Ticketing system with several mailboxes, deadlines and snoozing
  • CRM with customer and company records, duplicate detection and email to a customer selection
  • Kanban boards and a sales pipeline with next action and reporting
  • Website forms and appointment booking with your own calendar
  • Time tracking with reporting by customer company
  • Customer portal with knowledge base
  • AI features with your own key
  • REST API and webhooks in Basic and Pro
  • Interface in English and German, light or dark
  • Hosted in Germany

Switching

What you can bring with you

Switching will not bring your team to a standstill. These three routes carry what you already have into 5sDesk without anyone retyping a thing.

  • Email history from your mailbox

    When you connect a mailbox you take over existing emails from a start date of your choice, with a progress indicator. Every thread becomes a ticket linked to its customer.

  • Customers and companies from a CSV file

    Your contact list comes in as a CSV file, custom fields included. A preview shows every row first; existing contacts are recognised and updated instead of being created twice.

  • Tickets from Freshdesk

    Coming from Freshdesk? The built-in importer brings tickets across along with replies, internal notes and attachments.

Frequently asked questions

What is the sample data?
A small scenario from the daily work of an IT service provider: four fictional companies, eight customers, six tickets, a board with cards and a pipeline with two deals. The guided tours use it to show how an email becomes a card or a deal. Everything is marked "Demo" and can be removed with one click on the dashboard.
Can I try things out before choosing a plan?
Yes. Tickets, boards, deals, CRM, settings and AI are ready straight away, and up to three people can join in. Only connecting a mailbox and sending emails need a chosen plan. Choosing a plan starts the 30-day trial.
How do I introduce a ticketing system in a small team?
Best with one mailbox and one real process: connect info@ or service@, let new requests be assigned automatically and run one case through to the reply. After that, add further mailboxes, departments and deadlines. The setup checklist on the dashboard guides you through the first steps, and the 5sDesk help explains every setting in detail.
We are switching from another helpdesk. What should we bear in mind?
You take the email history straight from the mailbox and customers and companies from a CSV file, with a preview before the import. 5sDesk imports Freshdesk tickets with replies, notes and attachments. For the transition period, the sent-folder matching also assigns replies that are still sent directly from Outlook.
What happens if I cancel during the trial?
Nothing more. There is nothing to pay. You can delete your organisation yourself, confirmed by email.
Can my team already work productively during the trial?
Yes, that is the point. Everything you create in the 30 days is kept when you move to the paid plan: tickets, customers, boards, time entries, settings.
How many people can join the trial?
As many as the chosen plan allows. Starter up to three people, Basic three to ten agents, Pro from six agents with no upper limit.

Your first ticket is set up in minutes

Create your organisation, set your password, try it for 30 days.

Start free trial

30-day trial · cancel free of charge during the trial · every module in every plan