All features
What is in 5sDesk
One system, thirteen areas that hang off the same data, from the mailbox to your own calendar. Every feature is included in every plan. Only API access and hiding the 5sDesk notice start at Basic.
No extra cost
More about the AI
AI with your own key
Draft replies, summaries, customer details from the signature. Included in every plan, used with your own key with Anthropic or OpenAI. Off by default.
Communication
- Ticketing systemEvery email becomes a ticket with a number and an owner
- Shared inboxThe shared mailbox with ownership
- SLAs & deadlinesResponse and resolution times with a traffic light and early warning
- Customer portalCustomers see the status and find answers themselves
- Knowledge baseOne content tree for customers and team, with article suggestions
- AI with your own keyYour own API key, no extra cost
Frequently asked questions
Are all features really included in every plan?
Yes. Ticketing system, CRM, boards, sales, appointments, forms, customer portal, knowledge base, time tracking and AI are available in Starter, Basic and Pro. From Basic, the REST API, webhooks and hiding the 5sDesk notice in forms and appointment booking are added.
Do I have to use every area?
No. Many teams start with the ticketing system and add boards, time tracking or sales when they need them. The areas work together, but each one also works on its own.
Which channels does 5sDesk support?
Email via Microsoft 365 or IMAP/SMTP, the customer portal, embeddable website forms and the REST API. Microsoft Teams and Google Meet serve as the meeting link for appointments, and Teams also delivers notifications to your team.
Every feature, for 30 days
Create your account and try every area with real requests.